Terms and Conditions

The Grow Shop Ltd

Company Number: 09668741

Registered in England and Wales

Email: info@thegrowshop.co.uk

Website: https://thegrowshop.co.uk

You must be 18 years or older to purchase from this website.

You agree to provide accurate, complete and current information when placing orders or creating an account.

You must not misuse this website or attempt to interfere with its functionality or security.

We reserve the right to refuse service, suspend accounts or cancel orders at our discretion.

We aim to ensure all product descriptions, images and pricing are accurate. However, errors may occur.

Product images are for illustrative purposes only.

We reserve the right to amend product information or withdraw products at any time without notice.

All prices are displayed in GBP (£) and include VAT where applicable.

Delivery charges are shown at checkout before you complete your order.

Payment must be made in full at the time of order using our approved payment methods.

Payments are processed securely via third-party payment providers — we do not store card details.

When you place an order, you are making an offer to purchase goods subject to these Terms.

You will receive an order confirmation email; however, acceptance of your order occurs when we dispatch your goods.

We reserve the right to refuse or cancel any order, including for pricing errors, stock availability, or suspected fraud.

Delivery timescales provided are estimates and not guaranteed.

We are not responsible for delays caused by couriers, customs, weather conditions, or other events outside our control.

Risk of loss or damage passes to you upon delivery.

Our Returns Policy forms part of these Terms.

a) Consumer Cancellation Rights

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods for a refund.

b) Faulty or Misdescribed Goods

If goods are faulty, damaged or not as described, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.

c) Exclusions

Certain products may be exempt from return (e.g. hygiene-sealed items once opened, perishable goods, or customised items).

Full details are available in our Returns Policy.

All content on this website, including text, images, logos and designs, is the property of The Grow Shop Ltd or its licensors and is protected by copyright and intellectual property laws.

You may not copy, reproduce or distribute any content without our prior written consent.

Nothing in these terms affects your legal rights or limits our liability where it would be unlawful to do so.

We are not responsible for indirect or consequential losses, and our total liability relating to any order will not exceed the amount paid for that order.

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or technical failures.

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use your personal data.

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms.

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website constitutes acceptance of any changes.

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact:

The Grow Shop Ltd

Email: info@thegrowshop.co.uk

Website: https://thegrowshop.co.uk